Please note that the below Returns Policy does not apply to the selected promotion. (50% OFF, Clearance Sales and One day deals)
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms.
Certain parts of this Policy do not apply to reconditioned products or used products, and this is indicated in the relevant sections below. These Deals are returned products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging.
This Policy forms part of the Magic Builders Centre Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
- package your products safely and securely for protection during transit;
- clearly mark your return reference number on the outside of the parcel; and
- Include all accessories and parts that were sold with the product.
- Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
1: Unwanted products
You can return an unwanted product to us at no charge, provided:
it is undamaged and unused, with the original labels and stickers still attached;save in relation to reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact.
Log on to the return policy link on the Website within15 days of delivery to you or collection by you of the unwanted product. After 15 days, you can only return a product if it is defective; andit is not one of the products listed below.
Changed your mind?
Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not:
- a product which has been personalised for you or made to your specifications; or
- a flatpack product that has been assembled after delivery.
- If the product was item is missing
- The package is damaged
You will have to return the product to our store. Once we have inspected the product and validated your return, we will credit you at the purchase price of the product within 15 days of the return (or exchange for another product you if that is your preference).
We are entitled to inspect the product to validate your return goods with the supplier, if we find a defect in the product.
Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit you with the purchase price of the product within 15 days of the return (or exchange for another product you if that is your preference).
2: Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the Website.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product ().
3: Defective products
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from electrical surges or sea air corrosion;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorized alterations to the product;
Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; andin relation to a used products, signs of handling and/or repackaging.
If you have received a product which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).
You can do so by logging a return link on the Website, and return the product to store within 7 days. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit you with the purchase price of the product (or exchange for another product you if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.
Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 month period.
Where you request a repair / replacement of a reconditioned product or used product and a repair is not possible, we will see if we have a replacement of a reconditioned product or used product in stock (which is the same product, of the same nature and type, as the one sold), but if we do not, we will credit / refund you. A product in perfect condition (that is not a reconditioned product or used product) is not the same product as a reconditioned product or used product. This is why a reconditioned products and used products are discounted, compared to products in perfect condition.
4: Charges and refunds
If you return a defective product (excluding eBooks) to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this Policy, you may be liable to reimburse Magic Build Centre for the cost of collecting the product from you and the cost of having the product returned to you.
Under no circumstances will donations be refunded.
Please note that we only (refund/ exchanges / replace goods) to the originally purchaser and not any other person.